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  • Community Guidelines and Terms of Use

  • Getting Started

    • What is Cisco Support Community?

      The Cisco Community is an engaging, full-featured, self-service, content-filled, technical support community. The Community provides an online site and collaboration tools to quickly find answers to questions, troubleshoot, research independent reviews on products, and discover enhanced connectivity techniques and optimization questions. It was originally launched as NetPro in 2000.
    • Why should I register with the community?

      Registering lets you take full advantage of the community, enabling you to:
      • Post new messages and reply to other members' posts
      • Receive email when someone responds to a specific post or topic
      • Exchange private messages with other members
      • Personalize your community experience
      • Share your technical expertise by posting blogs, videos, and documents

      For Customers:
      Connect directly with Cisco product teams and thousands of peer experts. You'll have opportunities to influence product direction, get advice and share your expertise in private community forums. There are tracks for Cisco Collaboration, Enterprise Networks, Security and Data Center technologies
      For Partners:
      A place for Cisco partners to come together to learn, share, and collaborate. Ask questions, share ideas and insights with other partners, and connect with Cisco subject matter experts.
      For Developers:
      For developer support, Cisco Community is a great option. This is a free resource, and the community is large and happy to help fellow developers. DevNet has other options as well, including a searchable knowledge base, live chat, and ticket-based options.
      If you don't register, you can only browse, search for information, and read posts. You won't be able to give Helpful votes, interact with other community members, or set customization preferences.
    • How do I register with the community?

      If you are a new user:
      1. Click the Register link in the top right corner of the page


      2. A new page will open and you can create a new account by clicking on the Register Now button


      3. You will be required to fill out all fields to create a Cisco account
      4.  


      Registration is free and open to all general users. The Cisco Community is Single Sign On so when you register, you are creating an account in Cisco.com.
    • How do I log in?

      After you've registered and confirmed your registration, you can log in and start participating.
      To log in:
      1. Click Log In at the top right of any page

      2. Enter your Cisco.com User ID and Password
      3. Click Log In
    • What do I do if I forget my log in or password?

      To get help with your password:
      1. On the Log In screen, click Forgot your user ID and/or password? at the bottom of the page
      2. Enter the email address you used when you registered with the community
      3. Click Reset Password
      4. Check your email for your log in name and a password reset link.
    • What browsers are supported?

      For a consistent and reliable experience we recommend using the latest releases of the following browsers (with JavaScript enabled, and not inclusive of any backward-compatibility modes):

      Desktop Platforms

      • Chrome
      • Internet Explorer 11
      • Firefox
      • Microsoft Edge
      • Safari

      Mobile Platforms

      If you are using Lithium Responsive, you must use a current version of one of these mobile browsers:

      • Safari on iOS
      • Chrome on Android
      • Mobile v1 browser support

      If you are using Mobile v1, we recommend a current version of one of the following (with JavaScript enabled):

      • Safari on iOS
      • Android browser on Android
      • Opera Mini
      • BlackBerry Browser
  • Community Basics

    • How do communities work?

      Communities provide a place for members or participants to search for information, read and post about topics of interest, and learn from each other. On the Cisco Support Community you will find:
      • Discussions where you can post questions and answers
      • A substantial number of high quality technical documents posted by community members
      • Blogs, videos, and community forums where you can share your technical knowledge

      Guests and unregistered visitors can browse or search the community for information. Registered users can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.

    • How do I subscribe to a community?

      To subscribe to a community (or to follow a community):
      1. Navigate to that community's landing page and choose Subscribe from the Options menu, located in the upper right corner

      2. You are now subscribed to the community

      3. Please note that not all top-level communities will have the option to Subscribe as content may not be posted at that level.
      4. Once you have subscribed to a community, you can check your subscriptions by choosing My Subscriptions from the User menu
    • How do I ask a question?

      The easiest way to ask a question of the community is to simply type your question in the Search field, located in the blue banner at the top of any Cisco Support Community site page. You might find that your question has already been asked and answered previously by another community member. You can also navigate to a content area that is related to your question and start a discussion or post a blog entry. Other community members will see your post and hopefully answer your question right away.
  • Home Page

    • How do I find content?

      There are several ways to navigate to content on the Cisco Community.
      • You can use the drop down menus in the global navigation area. This menu is available on every page on the site so that you can always get to content you are looking for. (
      • You can click on links in the tiles on the Home page. These tiles will show the topics within a category that is most current. Clicking on one of these links will take you to that particular community page.

      • To see all the topics in a community, click on the "View All" link

        The link opens a new page where the entire list of Cisco Community topics can be viewed by opening/closing the tree controls.
      • If you are on a mobile device, you can navigate by clicking on the Options icon in the upper left corner. This opens a menu that gives access to topics that you find on the desktop. This menu is always available on any screen.
    • How do I answer a question?

      Answering a question is just like posting a reply or comment in the community. You might find a question to answer by browsing through a Q&A on a topic you're interested in, or you might click the Answer a Question link from the Home page.
      The Support Community relies on the technical expertise of its members to provide the content that answers other members' questions.
      To quickly view a list of discussion topics that have not yet been answered, from the Home page:

      1. Click on the Answer a Question link

      2. If you are not a registered user of the Cisco Support Community, or you are registered but have not logged in, or have not subscribed to particular content, you will see the entire list of unanswered questions on the site.
      3. Choose the questions or topics to which you want to reply and click on the Reply button
  • My Profile

    • What is My Profile?

      To access your own profile information, once you are logged in to the Cisco Community:

      1. Click on the User menu in the upper right corner and choose My Profile

        On the My Profile page you can view information about:

        • Name
        • Community register date
        • Community Rank
        • Friend request
        • Private Message
        • Block all contact with user
        • Total number of posts you have made
        • Number of helpful votes you have received
        • Number of solutions you have authored
        • User?s ranking and badges earned
        • Your latest contributions
        • List of your community friends
        • Edit your profile icon
        • Communities that you have subscribed to
        • Summaries of topics you have participated in and your latest contributions
        • Badges you have received
        • Public and private statistics on your usage of the Cisco Communities
  • Helpful Votes

    • What are Helpful votes?

      Helpful votes is a content rating system that lets you vote for the posts you think are the most useful or important.

      When you give Helpful votes to a post, you are giving a a pat on the back to its author and letting other community members know that their post has been helpful to you. Your Helpful votes help to boost the value of certain messages and enhance the reputation of their authors.

      Giving Helpful votes is as easy as a single click, but the impact of Helpful votes ripples across the community.

      The Helpful vote button and count can be found on all posts, documents, and videos.

      Helpful votes replaces the 5-star rating system that was part of the community previously.

    • How do I give Helpful votes?

      You can give Helpful votes to any posts in the community except your own.

      To give Helpful votes to a message and its author:

      1. Click on the Helpful icon at the bottom of the post. You can only give one Helpful vote per post

      2. If you change your mind about the quality of the message, you can remove your Helpful votes.

      3. To remove a Helpful vote you've given, just click on the Helpful vote icon again. You will see the Helpful vote count reduce by one vote
    • How can I see who's given me Helpful votes?

      Want to know who thinks a message is helpful? It's easy to find out which regular community members and community experts have given Helpful votes to a message. Helpful votes from community experts carry more weight than those from brand new members.

      There are several ways to see who's given you Helpful votes.

      1. Go to the message page
      2. Click the Helpful votes count total
        The Who Gave Helpful Votes to this Message page shows you all the community members who have given Helpful votes to the message

      3. Click Experts to see Helpful votes given by high-ranking members of the community.
        Experts are usually moderators and other users who had a Helpful votes weight of more than 1 when they gave the message Helpful votes.
      4. Click the User ID or Helpful votes links to sort this page by the name of the user who gave Helpful votes or by the Helpful votes count.
      5. Go to My Profile page by choosing My Profile from the User menu

        Your Profile page shows the names of community members who have given you Helpful votes, the messages they have voted as Helpful, your top Helpful messages, and the Helpful votes you've given.

      6. To see all of your recent Helpful votes activity, click the View All link
      7. Click the various tabs to see more info about your Helpful votes activity
    • How can I see which community members have received the most Helpful votes?

      To view the Most Helpful leaderboard:

      1. In the global menu, hover over the Experts menu, then hover over Leaderboards, and then choose Most Helpful
    • Why can't I give Helpful votes to some messages?

      There are a few reasons why you might not be able to give Helpful votes to a post.

      • You've already given Helpful votes to this message (you can only give them once).
      • You wrote the message (you can't give a Helpful vote to your own messages).
      • Your community manager wants you to give Helpful votes only to a message that starts a thread and not to replies.
      • Your community manager has turned Helpful votes off for a message or a forum.
      • Your community manager has frozen Helpful votes for this message. You can still see how many Helpful votes the message has received, but you can't give it Helpful votes it any more.
  • Accepted Solutions

    • What is an Accepted Solution?

      An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.

      An Accepted Solutions icon also appears on boards

      and in search results so you can see which posts have accepted solutions.

      You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution.

  • Notifications

    • How do I customize the notifications I receive?

      You can customize the type and frequency of the notifications you receive from the Cisco Community for communities you have subscribed to.

      1. Choose My Settings from the User menu

      2. The My Settings page will open

      3. Click on the Subscriptions & Notifications tab
      4. Click on the Notification Settings sub-tab

        Select your preferences

  • Tags and Labels

    • What is a tag?

      Tags are keywords you and other users can assign to content to facilitate search and organization. Tags usually describe the topic, theme, or subject of a discussion post, blog article, or document. You can add as many tags as you want and so can other community members.

    • How do I use tags?

      For content that has already been created (either by you or someone else):

      1. Go to the post, article, or document you want to tag

      2. Click on the Add Tag text or icon to add your own tag
      3. Type in a single keyword, or multiple keywords separated by commas
      4. Click on the Add button

        You can click on a tag to see other content that has received that tag, as well as other information about related tags, the community users who create the most tags, etc?

      For new content you are creating:

      1. Decide what content type you want to create
      2. Click on the appropriate choice in the Create component

      3. Enter the details for the content you want to create (e.g., Title, Body, attachments)
      4. In the Tags field, you can add tags for the content you are creating as well as control whether or not you want to allow other community members to have the ability to tag your content
      5. Click on Post or Publish

      Please note that the process for adding tags to Documents differs slightly from Blogs or Discussions. Tags cannot be added to documents when the document is being created. If you want to add a tag to a document, please follow the steps for tagging content that has already been created.

    • Labeling

      Labels are a more persistent and content-centric way to organize Blogs and Documents. These content types are different from Discussions in that discussions are just that ? a conversation between one or more users that could cover many different topics that have little or no relation to one another or be relevant for a very specific point in time. Blogs and Documents are more permanent types of content that usually have either a single topic or multiple topics that are closely related. Labels are meant to help users to organize and find Blogs and Documents.

    • How do I add a label?

      Labels can only be created for a Blog article or a Document when the content is created.

      To add a label:

      1. Choose the content type you want to create by clicking on the appropriate link in the Create component

      2. In the Labels field, choose one or more of the technology areas that are most closely related to the content you are creating
      3. Click on Post for Blogs or Publish for Documents

      Please note that this is a required field for creating blogs or documents, and you will not be able to successfully post your content without choosing at least one label. Also, labels are defined by the community manager and cannot be created by users.

    • How do I use labels?

      Labels are a convenient and powerful way to organize content you may be interested in. The labels that are associated with all of the posted or published content are displayed at the top of a community content page. Note that the number of times that label has been associated with a piece of content is tracked within the label itself.

      To narrow or focus the content to view, you can click on any of the labels to display just those blog articles or documents with that particular label.

  • Leaderboards

    • What is the Most Solutions Leaderboard?

      This leaderboard shows the authors with the most accepted solutions and the most helpful content in the Cisco Support Community as well as the Community's top contributors, which include:

      1. Cisco Designated VIP
      2. Hall of Fame
      3. Spotlight Awards
      4. Event Top Contributors

      To display this leaderboard:
      Click on "Members & Recognition," and the select the option you're looking for. Please note that for Top Solutions and Helpful Posts, you may view them by timeframe.

      This leaderboard shows the authors with the most accepted solutions in the Cisco Support Community.

      To display this leaderboard:

      1. Hover on Experts in the global navigation menu to show the Leaderboards sub-menu
      2. Choose Most Solutions




    • What is the Most Helpful Leaderboard?

      This leaderboard shows the authors with the most accepted solutions and the most helpful content in the Cisco Community as well as the Community's top contributors, which include:

      1. Cisco Designated VIP
      2. Hall of Fame
      3. Spotlight Awards

      To display this leaderboard: Click on Members & Recognition and select the option you're looking for. Please note that for Top Solutions and Helpful Posts, you may view them by timeframe.

    • Who are the Top Experts?

      On individual community pages and content pages, the Top Experts component tracks and displays a short list of community members who have received the most Helpful votes in that particular community or content area.

      Clicking on the View Leaderboard is a shortcut to the larger CSD Most Helpful Leaderboard.

    • The Cisco Community has the following social media pages:

      English

      • Find us on Facebook: http://www.facebook.com/CiscoSupportCommunity
      • Follow Us on Twitter: http://twitter.com/cisco_support
      • Watch on YouTube: http://www.youtube.com/user/ciscosupportchannel
      • Connect on LinkedIn: https://www.linkedin.com/showcase/3544800/
      • Instagram: https://www.instagram.com/ciscosupportcommunity/

        Spanish

      • Facebook: https://www.facebook.com/CiscoLatinoamerica
      • Twitter: https://twitter.com/Cisco_LA
      • YouTube: http://www.youtube.com/user/CiscoLatam

        Portuguese

      • Facebook: https://www.facebook.com/CiscoDoBrasil
      • Twitter: https://twitter.com/ciscodobrasil
      • YouTube: http://www.youtube.com/user/ciscoDoBrasilTV

        Japanese

      • Facebook: https://www.facebook.com/CiscoSupportCommunityJapan
      • Twitter: https://twitter.com/Cisco Support Communityjapan
      • YouTube: http://www.youtube.com/user/ciscosupportchannel

        Russian

      • Facebook: https://www.facebook.com/CiscoRu
      • Twitter: https://twitter.com/CiscoRussia
      • YouTube: http://www.youtube.com/user/CiscoRussiaMedia
      • LinkedIn: http://www.linkedin.com/groups/Cisco-Russia-CIS-3798428
      • Vkonrakte: https://vk.com/cisco
    • At the bottom on every page on the Cisco Support Community are social media links that you can use to share out content via Facebook, Twitter, Google+, YouTube, LinkedIn, and Instagram.

    • RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.

      To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available

      Steps to enable RSS feed Reader on Browsers if an XML error is thrown:

      • Go to any category and open a blog. Click the left top options menu and click "Subscribe to RSS feed"

      • Once user clicks, user might be re-directed to a broken page that only shows XML code. Users might see this below message "This XML file does not appear to have any style information associated with it." The is shown below in Windows

      • IOS, Safari will not find an app to open it

      • FireFox, user will see the following image

      • iPhone, user will see the following image

        Steps to fix this error, using chrome browser for example

      • Open the following link https://chrome.google.com/webstore/ and enter "RSS feed" on left hand search box

      • User will see list of plugins associated with the RSS feed.
      • Click on "Add to Chrome" which means it will add to your own browser and once added it will be displayed like this
  • General Data Protection Regulation (GDPR)

    • What is GDPR?

      GDPR stands for General Data Protection Regulation. Coming into effect on the 25th of May 2018, this is a regulation by which the European Parliament, the Council of the European Union, and the European Commission intend to strengthen data protection for all individuals in the European Union.
    • What is the "Close Account" feature?

      The user can use this option to close their account permanently. User will be signed out as soon as the account is deleted. Deletion clears all PII fields in the Community.
    • Is it possible to partially delete PII linked to the user?

      Yes, it will be possible to partially delete PII data. In other words, users will be able to delete one or more of the identified PII fields selectively.
    • Will the user delete action also remove posts, replies, kudos, etc.?

      No. A user's contribution (posts, comments) and engagement (kudos, accepted solutions) will be retained. They will be disassociated from the original user and associated to an anonymous user. The ?Anonymous User? will have a standard username and a default avatar to distinguish it from other users.
    • Will PII data in posts, replies, etc., be removed?

      No. Users are advised not to share any personal data in posts or attachments, and the Community moderation policy is expected to enforce this. The user delete option will not systematically auto-clean any personal data inadvertently included in posts, attachments, messages, etc. This will fall under the purview of Community moderation.
    • What is the SLA for User deletes?

      The SLA for User Delete is 30 days. This means that user information will be there in the database for internal reference for 30 days.
    • Can the user recover the Community account if he/she changes the decision later on?

      No, the deletion is permanent. If users want to rejoin the Community, they will need to sign up again.
    • What if the user wants to use the same username again?

      If available, the user might be able to use the same user name in the Community. However, it will be treated as a new account with no association to the previous user.
    • How a user can retrieve personal information prior to deletion?

      When GDPR is enabled, community members can opt to download their community content and personal information associated with their account for offline storage/reference. Community members who decide to leave the community can download this content before they close their account. To download your Community Content and Personal Information:
    • 1. Sign in to the community.

      2. Open the user menu and click My Settings.

      3. Go to Personal > Personal Information.

      4. Scroll to the bottom of the page and click one or both of the download links:

      Your file is downloaded to your desktop as a machine-readable .json file. You can open *.json file in Notepad or paste the content in following link for better readability.
    • How to delete device identifiers from your account?

      When GDPR is enabled on your community, members can opt to delete device-related information from their account, specifically the IP addresses which have been used by this account and the mobile device associated with the account. To delete personal device information from your community account:
    • 1. Sign in to the community.

      2. Open the user menu and click My Settings.

      3. Go to Personal > Personal Information

      4. Scroll to the Device Identifiers section.

      5. To delete the IP addresses used by this account, click Delete next to the list of IP addresses.

      6. To delete the mobile device associated with this account, click Delete next to the Mobile Device name.

      Note: If you delete your Device ID, you will no longer receive notifications from the community app to your mobile device. Notifications will be restored the next time you sign in to the community app.