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Guests and unregistered visitors can browse or search the community for information. Registered users can post messages or comments, track discussions, and get email notifications on posting activity and other community actions.
Answering a question is just like posting a reply or comment in the community.
You might find a question to answer by browsing through a Q&A on a topic you're interested in, or you might click the Answer a Question link from the Home page.
The Support Community relies on the technical expertise of its members to provide the content that answers other members' questions.
To quickly view a list of discussion topics that have not yet been answered, from the Home page:
To access your own profile information, once you are logged in to the Cisco Community:
On the My Profile page you can view information about:
Helpful votes is a content rating system that lets you vote for the posts you think are the most useful or important.
When you give Helpful votes to a post, you are giving a a pat on the back to its author and letting other community members know that their post has been helpful to you. Your Helpful votes help to boost the value of certain messages and enhance the reputation of their authors.
Giving Helpful votes is as easy as a single click, but the impact of Helpful votes ripples across the community.
The Helpful vote button and count can be found on all posts, documents, and videos.
Helpful votes replaces the 5-star rating system that was part of the community previously.
You can give Helpful votes to any posts in the community except your own.
To give Helpful votes to a message and its author:
If you change your mind about the quality of the message, you can remove your Helpful votes.
Want to know who thinks a message is helpful? It's easy to find out which regular community members and community experts have given Helpful votes to a message. Helpful votes from community experts carry more weight than those from brand new members.
There are several ways to see who's given you Helpful votes.
Your Profile page shows the names of community members who have given you Helpful votes, the messages they have voted as Helpful, your top Helpful messages, and the Helpful votes you've given.
To view the Most Helpful leaderboard:
There are a few reasons why you might not be able to give Helpful votes to a post.
An Accepted Solution is a way for you to choose the reply that best answers a question that you've posted. When you accept a solution, both the question and the solution get special icons and links that take you directly from the question to the answer.
An Accepted Solutions icon also appears on boards
and in search results so you can see which posts have accepted solutions.
You can mark a solution as accepted only for questions that you've posted (you started the thread). Community moderators can also mark one of the replies to a message as an accepted solution.
You can customize the type and frequency of the notifications you receive from the Cisco Community for communities you have subscribed to.
Select your preferences
Tags are keywords you and other users can assign to content to facilitate search and organization. Tags usually describe the topic, theme, or subject of a discussion post, blog article, or document. You can add as many tags as you want and so can other community members.
For content that has already been created (either by you or someone else):
You can click on a tag to see other content that has received that tag, as well as other information about related tags, the community users who create the most tags, etc?
For new content you are creating:
Please note that the process for adding tags to Documents differs slightly from Blogs or Discussions. Tags cannot be added to documents when the document is being created. If you want to add a tag to a document, please follow the steps for tagging content that has already been created.
Labels are a more persistent and content-centric way to organize Blogs and Documents. These content types are different from Discussions in that discussions are just that ? a conversation between one or more users that could cover many different topics that have little or no relation to one another or be relevant for a very specific point in time. Blogs and Documents are more permanent types of content that usually have either a single topic or multiple topics that are closely related. Labels are meant to help users to organize and find Blogs and Documents.
Labels can only be created for a Blog article or a Document when the content is created.
To add a label:
Please note that this is a required field for creating blogs or documents, and you will not be able to successfully post your content without choosing at least one label. Also, labels are defined by the community manager and cannot be created by users.
To narrow or focus the content to view, you can click on any of the labels to display just those blog articles or documents with that particular label.
To display this leaderboard:
Click on "Members & Recognition," and the select the option you're looking for. Please note that for Top Solutions and Helpful Posts, you may view them by timeframe.
This leaderboard shows the authors with the most accepted solutions in the Cisco Support Community.
To display this leaderboard:
This leaderboard shows the authors with the most accepted solutions and the most helpful content in the Cisco Community as well as the Community's top contributors, which include:
To display this leaderboard: Click on Members & Recognition and select the option you're looking for. Please note that for Top Solutions and Helpful Posts, you may view them by timeframe.
On individual community pages and content pages, the Top Experts component tracks and displays a short list of community members who have received the most Helpful votes in that particular community or content area.
Clicking on the View Leaderboard is a shortcut to the larger CSD Most Helpful Leaderboard.
The Cisco Community has the following social media pages:
At the bottom on every page on the Cisco Support Community are social media links that you can use to share out content via Facebook, Twitter, Google+, YouTube, LinkedIn, and Instagram.
RSS stands for "Really Simple Syndication." It is a way for you to get the latest content from this community, along with many other sites that you visit, all in one place. With an RSS feed reader, you subscribe to web sites, and those sites feed you new content so you can stay up to date.
To use RSS, you need a feed reader, such as Google Reader, MyYahoo, or the Live Bookmarks feature of Firefox. There are many free options. After you have your feed reader set up, you can find RSS feeds in the community by going to a board, blog, thread, or message and selecting Subscribe to RSS Feed from the options menu. There you will see a preview of the feed. Most RSS readers give you a button to click at this point. After you click it, the RSS feed appears in your reader as well as new content from that section of the community whenever it becomes available
Steps to enable RSS feed Reader on Browsers if an XML error is thrown:
Go to any category and open a blog. Click the left top options menu and click "Subscribe to RSS feed"
Steps to fix this error, using chrome browser for example
2. Open the user menu and click My Settings.
3. Go to Personal > Personal Information.
4. Scroll to the bottom of the page and click one or both of the download links:
Your file is downloaded to your desktop as a machine-readable .json file. You can open *.json file in Notepad or paste the content in following link for better readability.
2. Open the user menu and click My Settings.
3. Go to Personal > Personal Information
4. Scroll to the Device Identifiers section.
5. To delete the IP addresses used by this account, click Delete next to the list of IP addresses.
6. To delete the mobile device associated with this account, click Delete next to the Mobile Device name.
Note: If you delete your Device ID, you will no longer receive notifications from the community app to your mobile device. Notifications will be restored the next time you sign in to the community app.